Warranty and Service Policy
American Mortuary Coolers supports professional facility equipment with service guidance, parts support, warranty coordination, and technical planning. Warranty coverage varies by product, manufacturer, model, installation, maintenance, customer use, and written order terms.
Warranty Coverage
Warranty terms may vary by equipment category, manufacturer, model, product configuration, and invoice terms. Customers should retain invoices, serial numbers, installation documentation, maintenance records, photos, and service records.
Installation and Maintenance Responsibility
Customers are responsible for proper installation, electrical work, plumbing, drainage, HVAC support, site conditions, ambient room conditions, cleaning, maintenance, annual compressor checks, and following manufacturer instructions unless otherwise agreed in writing.
Service Requests
Service questions should be sent to service@mymortuarycooler.com with order number, product model, serial number, photos, video if useful, site conditions, installation date, service history, and a description of the concern.
Parts and Replacement Components
Parts questions may be sent to parts@mymortuarycooler.com. American Mortuary Coolers stocks and sources many parts related to mortuary coolers, refrigeration systems, lifts, racks, cots, autopsy equipment, embalming stations, and facility equipment.
Warranty Limitations
Warranty may be affected by improper installation, failure to meet ambient temperature requirements, drainage failure, electrical problems, unauthorized modifications, lack of maintenance, freight damage, misuse, neglect, or work performed outside manufacturer guidelines.
Startup and Planning Help
Customers can contact the team before installation, after delivery, or during startup planning to help reduce avoidable service issues.
Need Help With This Policy?
American Mortuary Coolers supports funeral homes, morgues, hospitals, medical examiners, coroners, crematories, forensic centers, universities, anatomy labs, pathology labs, government agencies, and procurement teams nationwide.
- Phone: 1-888-792-9315
- General Email: cool@mymortuarycooler.com
- Service: service@mymortuarycooler.com
- Procurement: procurment@mymortuarycooler.com
- Address: 140 Kwick Way Lane, Unit 7, Johnson City, TN 37615
- Office Hours: Monday-Friday, 9:00 AM-4:30 PM Eastern Time
Helpful Planning Links
Terms Subject to Change
All website content, pricing, availability, specifications, lead times, freight estimates, financing references, policy language, and product information are subject to change without notice. Product availability, freight service, installation requirements, payment terms, warranty coverage, and compliance obligations may vary by product, project, location, carrier, installer, authority having jurisdiction, and customer use case.
To the fullest extent permitted by applicable law, any dispute involving American Mortuary Coolers, Funeral Source One, website use, purchase terms, freight matters, payment obligations, or related transactions shall be handled under Tennessee law, with venue in the appropriate courts of Washington County, Tennessee. Customer agrees that any court costs, collection costs, attorney fees, and related legal expenses may be the responsibility of the customer where permitted by law and contract terms.
Frequently Asked Questions
How do I request service?
Email service@mymortuarycooler.com with order details, serial number, photos, and a clear description of the issue.
Can failure to maintain equipment affect warranty?
Yes. Failure to maintain equipment, meet installation requirements, or follow manufacturer guidance may affect warranty coverage.
Where do I request parts?
Parts requests can be sent to parts@mymortuarycooler.com.