Returns and Cancellations Policy | American Mortuary Coolers

COMPLIANCE LIBRARY • DOCUMENT RC-1.0

Review these terms before payment. Written order confirmations, product specifications, and applicable law govern each order.

Custom, Vault & Pathology Equipment

VAULT COOLERS & CUSTOM PATHOLOGY EQUIPMENT

Vault-style coolers are non-cancelable after written order acceptance. These systems are configured, sourced, and committed for the customer’s facility. A request to cancel does not cancel an accepted order unless American Mortuary Coolers confirms approval in writing, subject to applicable law.

Sink stations, dissection tables, immersion tables, autopsy equipment, laboratory and pathology coolers, grossing stations, specialty lab tables, and configured walk-in systems are custom-order equipment. Placing an order and providing payment confirms the order and acceptance of these terms. Once production, procurement, configuration, crating, or shipment preparation begins, these items are non-cancelable and non-returnable except where applicable law requires otherwise.

PATHOLOGY EQUIPMENT — CURRENT ESTIMATE REQUIRED

Production and delivery timing varies by product, configuration, required approvals, materials, supplier schedules, and current capacity. Call 1-888-792-9315 or email cool@mymortuarycooler.com for a current product-specific estimate. All lead times are estimates and may change until confirmed in writing by our team.

If timing is material to your purchase, email cool@mymortuarycooler.com before ordering to request a written, product-specific estimate. An exact or guaranteed date applies only if expressly stated in a separate written agreement signed by an authorized officer of American Mortuary Coolers. See Lead Times & Expedited Service (LT-1.0).

Cancellation Requests

All cancellation requests must be submitted in writing. A request is effective only when AMC confirms it in writing. If AMC agrees in writing to a pre-production cancellation, a cancellation charge of up to 35% of the total order may apply to the extent permitted by applicable law.

Shipping Delays & Chargebacks

Delivery estimates and delay notices are handled under applicable law and the written order terms. If a payment dispute or chargeback is received during production or fulfillment, work may be placed on hold pending resolution, subject to applicable law. Review our Terms of Purchase, Return & Chargeback Policy and Shipping & Freight Disclosures.

Need Help?

Before placing an order, contact our equipment team to review model, configuration, delivery access, and the terms applicable to your project: 1-888-792-9315 · Contact us.

Controlled policy RC-1.0 · Custom-order cancellation terms

Vault Coolers, Walk-In Systems & Pathology Equipment

What if AMC approves a cancellation?

If AMC agrees in writing to accept a cancellation, a cancellation charge of up to 35% of the total order may apply, to the extent permitted by applicable law. No cancellation is effective without written approval from AMC.

What happens if a chargeback is filed during production?

Work and shipment preparation may be placed on immediate hold after notice of a chargeback or payment dispute. The resulting delay continues while the issuing bank or payment provider reviews the dispute and until payment is confirmed, subject to applicable law.

What lead time applies to pathology equipment?

Pathology, autopsy, dissection, immersion, grossing, and sink-station equipment generally carries an estimated production lead time of 10–12 weeks after required specifications, approvals, and payment are received. Freight transit is additional. Email cool@mymortuarycooler.com before ordering when timing is material.