Equipment Service | Repair, Maintenance & Warranty Work
Open a service ticket for mortuary cooler repair, morgue refrigeration maintenance, compressor and condenser service, temperature controller calibration, embalming table and hydraulic lift repair, and warranty work. Service is coordinated directly from our factory in Johnson City, Tennessee — the people who built your equipment are the people who service it.
Equipment down right now? Call 1-888-792-9315, Mon–Fri 9:00–4:30 ET. For everything else, submit the service ticket below — we respond within one business day.
Attachments help us move faster. After submitting, reply to your confirmation email with up to 4 attachments — photos or video of the issue, the data plate, and any error codes (PDF, JPG, PNG, MP4, 25 MB each).
Related: Need a replacement component instead of a service visit? Use our Parts Request page. Troubleshooting questions go to Tech Support. Pricing a replacement unit? Request a Quote — POs accepted, W-9 on request, and financing is available. Checking a delivery? Track Your Order.
Factory Location & Directions
American Mortuary Coolers, 140 Kwick Way Lane, Unit 7, Johnson City, TN 37615. Pickups and drop-offs by appointment only.
Google Maps | MapQuest | Waze
Frequently Asked Questions
Who performs the service work?
Service is coordinated factory-direct from Johnson City, Tennessee. Depending on the issue and your location, we resolve it by phone diagnostics, shipped parts with guided installation, or a scheduled service visit.
What does a service ticket cost?
Submitting a ticket costs nothing. Warranty-covered repairs are handled under your warranty terms. For out-of-warranty work, we confirm the diagnosis and provide a written estimate before any billable work begins.
How quickly can my equipment be serviced?
Tickets receive a response within one business day. Equipment-down situations should call 1-888-792-9315 during business hours for the fastest path — many refrigeration issues can be diagnosed by phone the same day.
Do you service equipment from other manufacturers?
Our service program covers American Mortuary Coolers and American Mortuary Equipment products. For other brands, our technicians can often identify compatible parts — submit the form with photos of the data plate and we will tell you honestly whether we can help.
