Equipment Service | Repair, Maintenance & Warranty Work
Open a service ticket for mortuary cooler repair, refrigeration maintenance, controller support, embalming-table service, hydraulic-lift service, and applicable warranty work. Factory-direct support is available for AMC-manufactured equipment, with model-specific guidance for other equipment we supply.
Equipment down right now? Call 1-888-792-9315, Mon–Fri 9:00–4:30 ET. Otherwise, submit the service ticket below or email cool@mymortuarycooler.com. Call or email to verify current response and service lead times.
Photos and records help us move faster. After submitting, email photos of the issue and data plate, error-code screenshots, maintenance records, or short video to cool@mymortuarycooler.com. Include the facility name and equipment model in the subject line.
Related: Use our Parts Request page for replacement components, Tech Support for troubleshooting, Request a Quote for replacement equipment, or Track Your Order for delivery status.
Factory Location & Directions
American Mortuary Coolers, 140 Kwick Way Lane, Building 7, Johnson City, TN 37615. Pickups and drop-offs by appointment only.
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Frequently Asked Questions
Who performs the service work?
Service is coordinated factory-direct from Johnson City, Tennessee. Depending on the issue and your location, we resolve it by phone diagnostics, shipped parts with guided installation, or a scheduled service visit.
What does a service ticket cost?
Submitting a ticket costs nothing. Warranty-covered repairs are handled under your warranty terms. For out-of-warranty work, we confirm the diagnosis and provide a written estimate before any billable work begins.
How quickly can my equipment be serviced?
Tickets receive a response within one business day. Equipment-down situations should call 1-888-792-9315 during business hours for the fastest path — many refrigeration issues can be diagnosed by phone the same day.
Do you service equipment from other manufacturers?
Our service program covers American Mortuary Coolers and American Mortuary Equipment products. For other brands, our technicians can often identify compatible parts — submit the form with photos of the data plate and we will tell you honestly whether we can help.
