Mortuary Equipment Tech Support | Service & Troubleshooting
Get technical support for mortuary coolers, morgue refrigeration, walk-in cooler troubleshooting, compressor and condenser issues, temperature alarms, door gaskets, embalming tables, hydraulic lift service, autopsy equipment, replacement parts, and warranty claims. Our Tennessee-based technicians answer directly — no overseas call centers.
Fastest path: Call 1-888-792-9315, Monday–Friday, 9:00 AM–4:30 PM Eastern. For after-hours or non-urgent requests, submit the support form below with your model number and a description of the issue — we respond within one business day.
Have ready when you contact us: equipment model number (on the data plate), approximate purchase date, a photo or video of the issue if possible, and your facility name. This lets our technicians diagnose faster and ship the correct replacement parts the first time.
Related: Need a repair scheduled? Open a Service Ticket. Ordering a component? Request Parts. Pricing a replacement unit? Request a Quote — POs accepted, financing available. Checking a delivery? Track Your Order.
Frequently Asked Questions
How fast does tech support respond?
Call 1-888-792-9315 Monday–Friday, 9:00 AM–4:30 PM Eastern and you reach a technician directly. Form submissions receive a response within one business day.
What information should I have ready?
Your equipment model number from the data plate, approximate purchase date, a description of the symptoms, and photos or video of the issue if possible. This lets us diagnose faster and ship the correct parts the first time.
My cooler is not holding temperature — what should I check first?
Check that the condenser coil is clean and has airflow clearance, the door gasket seals fully, and the temperature controller setpoint has not been changed. If those check out, contact us with your model number — controller, charge, and compressor diagnostics need a technician.
Is my repair covered under warranty?
Warranty coverage depends on the product, component, and purchase date. Submit the form with your model number and purchase date, or check the warranty terms on your original quote, and we confirm coverage before any work begins.
