Commercial Delivery Only — No Residential Freight

Delivery Policy

American Mortuary Coolers delivers to commercial business locations only. We do not offer residential freight delivery on any order. This policy applies to all products, all carriers, and all orders placed on this website, by phone, or by purchase order.

Questions? Call 1-888-792-9315 Estimated Freight & Delivery Guide

If a Residential Address Is Provided

If a residential address is provided at checkout, on a quote, or on a purchase order, the shipment is automatically routed to the nearest freight terminal for pickup by the customer. The order is not delivered to the residential address. This routing is automatic and is not a delivery failure or carrier error.

Pre-Shipping Notification

The customer receives notification prior to shipping with the freight terminal's location address and directions for pickup. Bring a government-issued photo ID and your order number. The terminal releases freight to the named purchaser or their documented agent only.

24-Hour Pickup Window

Freight must be picked up within 24 hours of arrival at the terminal. Failure to pick up within 24 hours results in storage fees and other freight charges assessed by the terminal and carrier. All accrued storage fees and freight charges are due from the purchaser prior to pickup if pickup is delayed. Unclaimed freight remains the purchaser's responsibility, including any return, re-consignment, or disposal charges.

What Qualifies as a Commercial Location

A commercial business location is a non-residential address able to receive freight during business hours — funeral homes, hospitals, universities, laboratories, government facilities, medical examiner and coroner offices, warehouses, and commercial storefronts. Locations with a loading dock or forklift qualify for standard delivery; locations without may require liftgate service, quoted with your order.

Inspection at Pickup or Delivery

Inspect all freight at the terminal or at delivery before signing. Note any visible damage on the delivery receipt, photograph concerns, and report issues within 48 hours per the Freight Damage & Refusal Policy.

Protective Shipping Film on Cooler Panels — Customer Responsibility

All walk-in cooler panels and metal skins ship with a protective barrier film applied to finished surfaces during manufacturing. Removal of this film is the customer's responsibility and must be completed promptly after delivery. Prolonged exposure to sunlight or heat can allow the film adhesive to bond permanently to the panel surface, causing staining or damage. Film adhesion damage is not covered under warranty and is not eligible for return or exchange — it is not a freight or shipping claim.

Panel material — Class 1 polyurethane foam

Walk-in cooler panels and upright cooler cabinet skins are constructed of Class 1 polyurethane foam insulation, injected under pressure into formed molds during manufacturing. Residual foam flash, minor surface variation, or trace foam residue on panel edges and surfaces is a normal characteristic of this manufacturing process — not a defect. Foam residue does not merit discounting, return, refund, or credit of any kind.

Inspect before you sign — 30-minute inspection window

You have up to 30 minutes from carrier arrival to thoroughly inspect every panel, crate, unit, and box before signing any delivery receipt or Bill of Lading. Check all surfaces, edges, corners, and refrigeration components while the driver is present. This is your only opportunity to document concerns with the carrier present. Acceptance at delivery is the single most critical step in the delivery process.

By signing the delivery receipt or Bill of Lading — or by accepting delivery in any form — you: (1) accept the shipment in the condition noted on the signed paperwork; (2) release the carrier and American Mortuary Coolers from all liability for any condition, damage, or deficiency that could have been identified during your inspection window; and (3) enter into a binding agreement that goods were received as stated on the signed documentation. Your signature on any shipping paperwork constitutes acceptance of these terms. There are no exceptions once paperwork is signed.

Related Policies & Resources

AMC Complete Policy Library

By accessing mymortuarycooler.com in any manner — directly or indirectly — or by placing an order, you confirm you have read and agree to all posted policies. These terms apply to all AMC brands (AMC · USPE · AME · TITAN · MOBI · FS1), all products, and all orders.

Core Terms: Terms of Purchase (TC-1.7) · Terms & Conditions · Returns & Cancellations · Warranty Policy · Warranty Disclaimer & Refrigerant Notice

Shipping & Delivery: Shipping & Freight Disclosures · Freight Carriers & Delivery (FC-1.0) · Domestic Shipping Terms · Freight Damage & Refusal · Refused Delivery · Commercial Delivery Only · Estimated Shipping Charges (SC-1.0) · Storage & Delayed Delivery (ST-1.0)

Additional Policies: Lead Times & Expedited Service (LT-1.0) · Force Majeure (FM-1.0) · Custom & Built-to-Order (CO-1.0) · Legal & Compliance Contact

Need a Commercial Delivery Arranged?

Call 1-888-792-9315 before ordering and our team confirms your delivery address qualifies, quotes liftgate service if needed, and coordinates dock scheduling. American Mortuary Coolers — 140 Kwick Way Lane, Unit 7, Johnson City, TN 37615.