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Commercial Delivery Only — No Residential Freight
Delivery Policy
American Mortuary Coolers delivers to commercial business locations only. We do not offer residential freight delivery on any order. This policy applies to all products, all carriers, and all orders placed on this website, by phone, or by purchase order.
If a Residential Address Is Provided
If a residential address is provided at checkout, on a quote, or on a purchase order, the shipment is automatically routed to the nearest freight terminal for pickup by the customer. The order is not delivered to the residential address. This routing is automatic and is not a delivery failure or carrier error.
Pre-Shipping Notification
The customer receives notification prior to shipping with the freight terminal's location address and directions for pickup. Bring a government-issued photo ID and your order number. The terminal releases freight to the named purchaser or their documented agent only.
24-Hour Pickup Window
Freight must be picked up within 24 hours of arrival at the terminal. Failure to pick up within 24 hours results in storage fees and other freight charges assessed by the terminal and carrier. All accrued storage fees and freight charges are due from the purchaser prior to pickup if pickup is delayed. Unclaimed freight remains the purchaser's responsibility, including any return, re-consignment, or disposal charges.
What Qualifies as a Commercial Location
A commercial business location is a non-residential address able to receive freight during business hours — funeral homes, hospitals, universities, laboratories, government facilities, medical examiner and coroner offices, warehouses, and commercial storefronts. Locations with a loading dock or forklift qualify for standard delivery; locations without may require liftgate service, quoted with your order.
Inspection at Pickup or Delivery
Inspect all freight at the terminal or at delivery before signing. Note any visible damage on the delivery receipt, photograph concerns, and report issues within 48 hours per the Freight Damage & Refusal Policy.
Related Policies & Resources
Need a Commercial Delivery Arranged?
Call 1-888-792-9315 before ordering and our team confirms your delivery address qualifies, quotes liftgate service if needed, and coordinates dock scheduling. American Mortuary Coolers — 140 Kwick Way Lane, Unit 7, Johnson City, TN 37615.
