Price promise
Buy from us safe in the knowledge you've paid a great price.
If you find the same item online at a cheaper price, we'll match it. Just get in touch with a link to the item you've found.
PARTS-ONLY WARRANTY POLICY (WR-1.0). All American Mortuary Coolers, American Mortuary Equipment, and U.S. Pathology Equipment products sold under parts-only limited warranty. Labor NOT included unless explicitly stated in writing on sales order or invoice. Parts-Only Scope: Warranty covers defective parts (compressor, condenser, motor, controls, stainless tank, frame) at our discretion. Customer responsible for all labor costs: removal, installation, diagnosis, testing, travel, shipping, service calls not covered unless under separate paid service agreement. Warranty Periods: Mortuary coolers - Limited 15-year structural/panel, 1-year compressor/sealed refrigeration system and all electrical and other parts. Walk-in coolers - Limited 15-year structural/insulation panel, 1-year refrigeration/compressor/electrical and all other parts. Mortuary racks - Limited 15-year structural frame, 1-year other parts and accessories. Mortuary cots, accessories - 1-year all parts. USPE pathology - 5-year stainless structure/tank, 1-year electric lift/casters/drain/accessories. HALO system - 1-year hardware, 5-year cloud/data. Warranty Conditions: (1) Proof of purchase required. (2) Preventive maintenance mandatory per Maintenance Guide. Dated signed quarterly maintenance log required on file; missing/incomplete logs void all coverage. (3) Manufacturing defects only; excludes improper installation, misuse, neglect, accident, freight damage, unauthorized repair. (4) Licensed electrician required for all electrical work; non-compliant installation voids warranty. (5) Installation per Installation Guide required; deviation voids warranty. (6) Original purchaser only; non-transferable. Labor Discretion: Even if parts covered, AMC reserves right to require customer pay for labor, diagnostics, service calls. AMC may cover labor as courtesy at sole discretion; one-time courtesy only. Maintenance Requirements: Quarterly mandatory inspection and maintenance: (1) Visual inspection compressor/components for leaks/discoloration. (2) Electrical control test. (3) Refrigeration pressure check if applicable. (4) Door seal/gasket inspection. (5) Drain valve verification. (6) Caster function check (mobile equipment). (7) Stainless surface inspection for rust/corrosion. Maintenance Log: Signed dated log required for each visit. Include: date, signature, work performed, issues found, parts replaced, next maintenance date. Retain logs for warranty duration; provide upon request. Failure to maintain logs voids coverage. Warranty Disclaimer: No warranties beyond stated here. Disclaims all implied warranties of merchantability, fitness, non-infringement. Some states limit implied warranty exclusion; if applicable, implied warranties limited to express warranty period. Warranty Claims: Contact uspe@mymortuarycooler.com (USPE) or cool@mymortuarycooler.com (mortuary coolers) with proof of purchase, maintenance logs, photos. Submit within 30 days of discovering defect. Modification Policy: Any modification, alteration, repair by non-AMC personnel voids warranty. Excludes unauthorized component replacement, rewiring, refrigerant recharge, structural modification. Contact AMC before changes. Warranty Exclusions: Does not cover freight/shipping damage (carrier claim), cosmetic damage, normal wear/tear, acts of God/force majeure, misuse/abuse, unauthorized repair/modification, failure to maintain, electrical damage from improper installation, damage from improper handling/storage. Lead Times, Delivery Estimates & Business Interruption: AMC does not guarantee an exact delivery date. All lead times and delivery windows are estimates provided to the best of our ability and are subject to production scheduling, component availability, and carrier capacity; see the Lead Times & Expedited Service Policy (LT-1.0). Expedited production and expedited shipping are available for an additional cost — call 1-888-792-9315 before ordering to request and confirm expedited service. To the fullest extent permitted by law, AMC is not liable for any indirect, incidental, special, or consequential damages arising from a delay in production, shipping, or delivery, or from a product's failure to function — including loss of use, downtime, spoilage, business interruption, lost business, lost calls, lost case volume, lost revenue, or loss of remains-storage capacity — regardless of the cause of the delay, including where AMC's own production or scheduling is the cause. If a unit fails or a delivery is delayed, AMC's responsibility is limited to warranty service or delivery of the ordered equipment as stated in this policy, and AMC's total liability shall not exceed the purchase price of the product at issue. Customer assumes responsibility for maintaining appropriate backup and contingency arrangements for critical storage. State Rights: State consumer protection rights cannot be waived. Contact state attorney general for information. Questions: 1-888-792-9315, cool@mymortuarycooler.com or uspe@mymortuarycooler.com. As of January 1, 2026. All policies, pricing, and terms on this website are subject to change without prior written notice.
