Last Updated: June 11, 2026

Freight calculated at checkout

Freight charges are calculated at checkout based on destination, weight, and dimensions. Freight pricing fluctuates. Carrier rates, fuel surcharges, and market conditions change between quote and shipment; quoted freight is an estimate, and you are responsible for paying any additional freight charges that arise from rate changes, address corrections, or services added after booking.

Forklift and offload equipment

A forklift or equivalent offload equipment may be required for larger items — walk-in cooler panels, condensing units, crated tables, and multi-body coolers. Where required, offload equipment is at the expense of the consignee/receiver. Liftgate service, where available and suitable, must be requested before shipment and has weight and size limits.

Accessorial charges

Any accessorial services added to a shipment — liftgate, residential delivery, limited access (schools, churches, military bases, funeral homes classified as residential), inside delivery, appointment scheduling, redelivery, detention, or storage — are the responsibility of the buyer if added, whether requested by you or required by the delivery site's conditions.

Site readiness

The receiver must provide access for a 53-foot tractor-trailer, an adult to inspect and sign, and labor/equipment beyond the curb. Missed appointments and returned shipments incur carrier fees billed to the buyer.

Related policies

Domestic Shipping & Delivery Terms · Freight Damage, Inspection & Refusal Policy

Contact

1-888-792-9315, Mon–Fri, 8:00 AM–6:00 PM ET