LEGAL • BINDING UPON PURCHASE

Terms of Purchase, Return & Chargeback Policy

DOCUMENT TC-1.7 • AS OF JANUARY 1, 2026 • APPLIES TO ALL ORDERS & ALL PRODUCTS • AMC • USPE • AME • TITAN • MOBI • FS1

Document TC-1.7 • printable, audit-ready copy • also in the Forms & Documents Library

§1 — ACCEPTANCE OF TERMS

By accessing this website, placing an order, submitting payment, or accepting delivery of any product from American Mortuary Coolers or its family of brands (AMC, USPE, AME, TITAN, MOBI, FS1), you ("Customer") agree to be bound by this policy and all other posted policies of this website, including the Handling & Shipping Policy, the Receiving & Inspection Guide, the Refused Delivery Policy, the Indemnification Policy, the Warranty Policy, the Sales & Use Tax Policy, and the Estimated Shipping Charges Policy (SC-1.0), which are incorporated by reference. If you do not agree, do not order.

§2 Products Covered; All Sales Final

This policy applies to every product sold by American Mortuary Coolers and its family of brands, including without limitation: walk-in mortuary coolers & freezers; upright and reach-in mortuary coolers; vault-style morgue and pathology coolers (USPE); refrigeration systems and components (condensing units, evaporator coils, compressors, refrigerant, controllers, thermostats, sensors); parts & hardware (gaskets, hinges, latches, handles, shelving, trays, rails, door panels, heaters, fans); mortuary cots, lifts, racks & body-handling equipment (TITAN); MortuaryGlide™ vault rail systems and installation hardware; HALO monitoring hardware & subscriptions; and all accessories and consumables.

ALL SALES ARE FINAL. NO PRODUCT IS RETURNABLE. All equipment is commercial, professional-grade equipment prepared, configured, or committed to production upon payment. Orders may not be cancelled once processing begins.

§2A — REFRIGERATION SYSTEMS: NON-RETURNABLE UNDER ANY CIRCUMSTANCES

All refrigeration systems — including without limitation all Heatcraft and Turbo Air packaged (self-contained) systems and all two-piece (split) systems, condensing units, evaporator coils, and compressors — are non-returnable under any circumstances. Refrigeration systems are expressly excluded from the discretionary-return accommodation in §3; no exception will be made for any reason, including sizing errors. Compressor and refrigeration sizing is the purchaser's responsibility — confirm sizing with the factory at 1-888-792-9315 before ordering. Warranty claims for verified manufacturing defects are handled under the manufacturer's warranty, not as returns.

§2B Items Not Included With Any Purchase

Unless expressly itemized on Customer's invoice, no purchase includes: refrigerant (Freon or any other refrigerant), defrost timers, line sets, lighting, electrical supplies, or other refrigeration supplies and consumables. These items are sold separately, are the Customer's responsibility to source and pay for, and are not billable to, reimbursable by, or chargeable to AMC under any circumstances, including through payment disputes.

§2C Service Authorization Required

No third-party service, repair, labor, parts, mileage, or related expense will be reimbursed by AMC unless the work was authorized in advance by AMC through an AMC-issued Service Ticket number. Unauthorized service — regardless of urgency, outcome, or invoice amount — is not reimbursable, is not deductible from any balance owed, and may void applicable warranty coverage. To request service authorization, open a ticket at mymortuarycooler.com/pages/service or call 1-888-792-9315 before any work is performed.

§3 Discretionary Returns Only

Excluding refrigeration systems (§2A), American Mortuary Coolers may, in its sole discretion, elect to accept a return as a special accommodation. Such acceptance waives no provision of this policy and is conditioned on the following, all payable by Customer:

(i) a restocking fee of 25% of the purchase price;
(ii) all original outbound shipping, crating, handling, and liftgate/accessorial fees — including any freight cost absorbed by AMC in "free shipping" orders, which will be deducted from any refund;
(iii) all return shipping, crating, insurance, and handling fees; and
(iv) any inspection, refurbishment, or repackaging costs.

Refund, if any, equals purchase price minus (i)–(iv), issued to the original payment method within 30 days of received-and-inspected return. No return is accepted without a written Return Merchandise Authorization (RMA); unauthorized returns are refused at the dock. Acceptance of one discretionary return creates no obligation to accept any other. Items showing installation, use, or modification are refused in all cases. A refused or undeliverable shipment is treated as a discretionary return under this section and incurs the same fees; see the Refused Delivery Policy and §17.

↓ Download: Discretionary Returns Policy one-pager — Forms & Documents Library

§4 Shipping Damage

Damage claims are governed exclusively by our Handling & Shipping Policy. A delivery receipt / Bill of Lading signed without notation constitutes Customer's acceptance of the goods in good condition. Concealed damage must be reported within 5 business days of delivery. Failure to follow the receiving procedure waives any damage claim.

§4A Estimated Shipping Charges

All shipping charges are estimated and prepaid at the time of order. Freight charges rise daily with the current economy. Any freight charge change between order placement and shipment will be applied to the order and must be paid in full prior to shipping. If the additional charges are substantial, AMC will contact Customer in advance. AMC will generate the updated charges and invoice Customer by secure email payment link; once paid, the order ships. Orders will not be released to the carrier with an outstanding freight balance. Accessorial services (liftgate, residential, limited access, inside delivery, re-delivery) not included in the original estimate are Customer's responsibility. Freight adjustments disclosed under this section are pass-through carrier costs and are not disputable under §5. Full policy: Estimated Shipping Charges Policy (SC-1.0).

§5 — CHARGEBACK POLICY

(a) Customer agrees to contact AMC at 1-888-792-9315 and allow 30 days for resolution before initiating any chargeback, dispute, or payment reversal. (b) A chargeback on a delivered, conforming product or a unit committed to production is a breach of this agreement. (c) AMC documents every order — signed BOL, delivery photos, carrier tracking, and the IP address & timestamp of Customer's acceptance of these terms — and contests illegitimate chargebacks fully, pursuing recovery of the disputed amount plus fees and costs. (d) Fraudulent or bad-faith chargebacks may be referred for civil recovery. (e) Costs of items excluded under §2B, unauthorized service under §2C, disclosed freight adjustments under §4A, and product failures handled under §19/§19A may not be recovered from AMC through any chargeback or payment dispute.

§6 Governing Law, Venue & Fees

This agreement is governed by and construed under the laws of the State of Tennessee, without regard to conflict-of-laws principles. Regardless of where Customer resides, is located, or takes delivery, Customer irrevocably consents to exclusive jurisdiction and venue in the courts of Washington County, Tennessee — including the General Sessions Court of Washington County, Tennessee and the state and federal courts sitting in Washington County, Tennessee — and waives any objection to that venue and any defense of lack of personal jurisdiction, inconvenient forum, or improper venue. In any action arising from or relating to this agreement, the prevailing party shall recover its reasonable attorneys' fees, court costs, and collection costs. Customer bears its own legal fees in all events except where Customer prevails.

§7 Limitation of Liability

AMC's total liability for any claim shall not exceed the purchase price of the product at issue. AMC is not liable for indirect, incidental, or consequential damages, including loss of use, business interruption, or loss of remains-storage capacity. All products are sold for commercial and professional use.

§8 Entire Agreement

These terms, together with all policies posted on mymortuarycooler.com, constitute the entire agreement between the parties and supersede any conflicting terms on Customer purchase orders. AMC may update these terms at any time; the version posted at the time of order governs that order.

§9 Severability; Savings Clause

If any provision of this agreement is held invalid, unlawful, or unenforceable in any jurisdiction, that provision shall be reformed to the minimum extent necessary to make it enforceable or, if reformation is not possible, severed — and the remaining provisions shall continue in full force and effect. Nothing in this agreement is intended to waive any right that cannot be waived under the applicable law of Customer's jurisdiction; where such non-waivable rights apply, this agreement applies to the fullest extent permitted by that law. The failure of AMC to enforce any provision is not a waiver of that provision.

§10 Survival

The provisions of this agreement that by their nature should survive — including without limitation §2A, §4A, §5, §6, §7, §9, §11, §12 (indemnification), §13A (performance & lead-time disclaimer), §13B (financing), §13C (site/permitting delays), §14 (class-action waiver), §17, §19 and §19A (warranty; equipment failure) — shall survive and remain in full force and effect following the completion, fulfillment, cancellation, expiration, refusal, or termination of any order or of this agreement. Cancellation or completion of an order does not release either party from any obligation that accrued before, or is intended to survive, that event.

§11 No Oral Modification; No Reliance on Representations

No modification, amendment, waiver, or addition to this agreement — and no promise, representation, or assurance regarding returns, refunds, cancellations, restocking, pricing, freight, delivery dates, or any other term — is valid or binding on AMC unless it is set out in writing and signed by an authorized officer of American Mortuary Coolers. No sales representative, employee, agent, contractor, or dealer has authority to alter, waive, or add to these terms orally, by text, or by email, and Customer agrees it has not relied and will not rely on any such statement. Quotes, order confirmations, marketing statements, and verbal assurances do not modify this agreement. This writing is the final, complete, and exclusive expression of the parties' agreement and supersedes all prior or contemporaneous communications.

§12 — INDEMNIFICATION

To the fullest extent permitted by law, Customer shall defend, indemnify, and hold harmless American Mortuary Coolers and its brands (AMC, USPE, AME, TITAN, MOBI, FS1) and their owners, officers, directors, employees, agents, dealers, and suppliers (the "Indemnified Parties") from and against any and all claims, demands, actions, suits, liabilities, damages, losses, judgments, fines, penalties, costs, and expenses (including reasonable attorneys' fees, expert fees, and court costs) arising out of or relating to: (a) Customer's use, installation, operation, maintenance, storage, resale, or disposal of any product; (b) Customer's breach of this agreement or any posted policy; (c) Customer's violation of any law, regulation, code, or third-party right; (d) any bodily injury, death, property damage, environmental claim, or loss of remains-storage capacity connected with the product after delivery; (e) improper site preparation, electrical supply, drainage, ventilation, or installation not performed to AMC's or the manufacturer's published specifications or by a qualified professional; and (f) any third-party claim arising from Customer's acts or omissions. AMC may, at Customer's expense, assume the exclusive defense and control of any matter subject to indemnification, and Customer shall cooperate. Customer shall not settle any matter in a manner that imposes any obligation, liability, or admission on an Indemnified Party without AMC's prior written consent. This obligation is governed by §6 (Tennessee law; Washington County, Tennessee venue, including its General Sessions Court, regardless of Customer's location) and survives delivery, completion, cancellation, refusal, and termination. Full policy: Indemnification Policy.

§13 Force Majeure

AMC is not liable for any delay or failure to perform caused by events beyond its reasonable control, including without limitation acts of God, weather, fire, flood, pandemic or epidemic, labor disputes, material or component shortages, manufacturer or supplier delays, carrier or freight delays, utility or telecommunications failures, government action, or transportation disruption. A delay caused by such an event is not a breach, does not entitle Customer to cancel a non-cancellable order, and is not grounds for any chargeback or payment dispute.

§13A — PERFORMANCE & LEAD-TIME DISCLAIMER

No lead time, ship date, production date, or delivery date quoted, estimated, or communicated by AMC — verbally, in writing, by email, on an invoice, on this website, or in any quote — is a guaranteed or binding deadline, unless expressly agreed to in a separate document signed by an authorized officer of American Mortuary Coolers. All timelines are current estimates only, subject to change per §2 (Quotes, Pricing and Availability) and §11 (No Oral Modification), and are affected by production scheduling, staffing, component and material availability, custom configuration, carrier capacity, weather, and other factors — whether originating with AMC, a supplier, a carrier, or an outside event.

Customer waives and releases AMC from any claim for lost business, lost calls, lost case volume, lost revenue, lost profits, cover costs, rental or loaner equipment costs, reputational harm, or any other indirect, incidental, special, or consequential damages arising from a delay in production, order processing, shipping, freight transit, delivery, installation, or startup — regardless of the cause of the delay, including where AMC's own production, scheduling, staffing, or processing is the cause — whether the claim is framed in contract, warranty, negligence, or any other theory. Customer's sole and exclusive remedy for any delay is delivery of the ordered equipment or, at AMC's sole election, a refund of amounts paid for the undelivered portion of the order. This section does not limit AMC's liability for delay caused by AMC's gross negligence or willful misconduct to the extent such limitation is not permitted by applicable law.

Customer acknowledges mortuary and morgue refrigeration is a planned facility investment, not an emergency purchase, and is solely responsible for maintaining its own backup, overflow, or contingency capacity to bridge any gap between order and delivery. AMC offers expedited production and expedited shipping for an additional cost with prior written authorization — call 1-888-792-9315 before ordering to request and confirm expedited service and pricing; see the Lead Times & Expedited Service Policy (LT-1.0). This section is subject to §7 (Limitation of Liability) and §13 (Force Majeure) and survives per §10.

§13B — FINANCING, INSTALLMENT PLANS & THIRD-PARTY FINANCE PARTNERS

Customer may elect to pay in full at the time of order, or through a third-party financing, installment, or buy-now-pay-later program (including without limitation Shop Pay Installments, 0% Flex Pay, or any other finance partner offered on this website) (a "Financing Program"). AMC is not a lender and does not extend credit. Every Financing Program is provided, underwritten, and administered exclusively by the applicable third-party finance company, an entity separate and independent from AMC. Customer's financing agreement is a separate contract solely between Customer and the finance company, governed exclusively by that finance company's own terms, interest rates, fees, and repayment policies — not by AMC.

Financing does not change any AMC term. Whether Customer pays in full or elects a Financing Program, AMC's lead times, delivery estimates, production scheduling, warranty coverage, return policy, and every other term in these Terms of Purchase apply identically and without modification (§13A). Electing a Financing Program is a payment-method choice only and creates no additional obligation, guarantee, priority, or accelerated timeline on AMC's part, and does not entitle Customer to different or superior terms than a Customer who pays in full at the time of order.

Customer's obligation to repay the finance company is independent of, and not contingent upon, the timing of AMC's delivery. To the fullest extent permitted by law, AMC is not liable for any interest, finance charges, late fees, or other cost incurred by Customer under a Financing Program, including interest or fees that accrue during any production, order-processing, shipping, or delivery delay, or during any event described in §13 or §13A. A delay in delivery is not a defense, offset, or basis to withhold or delay payment to the finance company, and is not grounds for a chargeback, hold, or dispute against AMC (§5). Any dispute regarding financing terms, interest, fees, or repayment must be directed to the finance company under that company's own dispute-resolution process, not to AMC.

§13C — SITE, PERMITTING, OCCUPANCY & THIRD-PARTY CONTRACTOR DELAYS

Customer is solely responsible for facility readiness, including without limitation construction, general contractor and subcontractor scheduling, electrical and plumbing rough-in, concrete slab curing, structural clearance, permitting, inspections, and certificate of occupancy. AMC has no control over, and is not responsible for, delays caused by Customer's architect, general contractor, electrician, plumber, or other third-party trades, or by a municipality's or authority-having-jurisdiction's permitting, inspection, or certificate-of-occupancy process. Such delays are Customer-side delays, not AMC delays; they do not excuse Customer's payment obligations (including under any Financing Program, §13B), do not extend or excuse AMC's non-cancellable order terms, and are not chargeable to AMC.

If Customer's site is not ready to receive completed equipment, storage and delayed-delivery terms apply per the Storage & Delayed Delivery Policy (ST-1.0), including storage fees where applicable. AMC recommends Customer not finalize demolition, remove existing equipment from service, or schedule a certificate-of-occupancy inspection contingent on this equipment's arrival until delivery is confirmed in writing.

§14 Class-Action Waiver; Individual Claims

All disputes shall be brought solely in each party's individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. Customer waives any right to participate in a class action against AMC. If this waiver is found unenforceable as to a particular claim, that claim shall be severed and litigated individually in the venue specified in §6.

§15 Electronic Acceptance & Records

Customer consents to transact electronically. Placing an order, checking an acceptance box, clicking to agree, or submitting payment constitutes Customer's electronic signature and legally binding acceptance of this agreement under the federal ESIGN Act and the Tennessee Uniform Electronic Transactions Act. AMC's records of Customer's acceptance — including IP address, date, and time — are admissible evidence of agreement to these terms.

§16 Assignment

Customer may not assign or transfer this agreement or any order without AMC's prior written consent. AMC may assign its rights and obligations freely. This agreement binds and benefits the parties and their permitted successors and assigns.

§17 Refusal, Storage, Demurrage, Redelivery & Abandonment

A refused, undeliverable, or unclaimed shipment is treated as a discretionary return under §3 and additionally makes Customer responsible for all storage, demurrage, detention, and redelivery charges assessed by the carrier or by AMC while goods are held. If Customer fails to accept delivery, provide a deliverable address, or pay any balance due (including freight adjustments under §4A) within fifteen (15) days of notice, the goods may be deemed abandoned; AMC may, at its option, resell or dispose of the goods and retain all amounts paid, including any deposit, as liquidated damages for its preparation, freight, storage, and lost-sale costs. See the Refused Delivery Policy.

§18 Warranty Conditions & Site Requirements

Manufacturer warranties apply only when equipment is installed, powered, drained, and operated in accordance with AMC's and the manufacturer's published specifications — including electrical supply (115V / 4.6A / NEMA 5-20R unless otherwise specified), proper drainage, ventilation, and clearances — and is serviced only by qualified professionals. Warranty coverage is void where failure results from improper site preparation, improper installation, unauthorized service or modification, power irregularity, or operation outside rated conditions. Warranty claims for verified manufacturing defects are handled under the manufacturer's warranty and are not returns.

§19 — LIMITED WARRANTY COVERAGE

Subject to the conditions in §18 and the full Warranty Policy (WR-1.0), equipment carries the following limited warranties: (a) AMC insulated cooler panels — 15-year structural warranty against structural defects in materials and workmanship; (b) refrigeration systems and components — the standard included parts warranty of the manufacturer (Heatcraft, Bohn, or Turbo Air) under that manufacturer's published terms; and (c) cots, lifts, tables, racks, and all other equipment — one (1) year, parts only. "Parts only" excludes labor, freight, travel, and installation. Repair or replacement of a defective part is the Customer's sole and exclusive remedy; AMC is not liable for downtime, spoilage, loss of use, or consequential damages (§7), and a product failure is not a valid basis for a chargeback (§5) — Customer must contact AMC and allow AMC to remedy first. Except for the express warranties in the Warranty Policy, AMC disclaims all implied warranties, including merchantability and fitness for a particular purpose, to the fullest extent permitted by law. Extended warranty coverage is available — call 1-888-792-9315.

§19A — EQUIPMENT FAILURE; SOLE REMEDY IS REPAIR OR REPLACEMENT

If any AMC product — including any mortuary cooler, walk-in unit, or refrigeration system — fails to operate as intended, Customer's sole and exclusive remedy is repair or replacement of the defective part under the Warranty Policy (WR-1.0) and §19. To the fullest extent permitted by law, AMC is not liable for downtime, spoilage, loss of remains-storage capacity, business interruption, lost business, lost calls, lost case volume, or any other indirect, incidental, or consequential damages arising from equipment failure or malfunction, regardless of cause, consistent with §7 and §13A. A product failure does not excuse Customer's continuing payment obligations under any Financing Program (§13B) and is not a valid basis for a chargeback (§5) — Customer must contact AMC through the Service Ticket process (§2C) and allow AMC to remedy first.

Forms & Documents

Downloadable copies of this policy, the Warranty Policy, the Indemnification Policy, the Sales & Use Tax Policy, the Survival of Terms notice, the Discretionary Returns one-pager, the Estimated Shipping Charges Policy, the Refused Delivery Policy, and the Receiving & Inspection Guide are available in the AMC Forms & Documents Library.

AMC Complete Policy Library

By accessing mymortuarycooler.com in any manner — directly or indirectly — or by placing an order, you confirm you have read and agree to all posted policies. These terms apply to all AMC brands (AMC · USPE · AME · TITAN · MOBI · FS1), all products, and all orders.

Core Terms: Terms of Purchase (TC-1.7) · Terms & Conditions · Returns & Cancellations · Warranty Policy · Warranty Disclaimer & Refrigerant Notice

Shipping & Delivery: Shipping & Freight Disclosures · Freight Carriers & Delivery (FC-1.0) · Domestic Shipping Terms · Freight Damage & Refusal · Refused Delivery · Commercial Delivery Only · Estimated Shipping Charges (SC-1.0) · Storage & Delayed Delivery (ST-1.0)

Additional Policies: Lead Times & Expedited Service (LT-1.0) · Force Majeure (FM-1.0) · Custom & Built-to-Order (CO-1.0) · Legal & Compliance Contact

Questions before you order?

We would rather answer a question today than dispute a claim tomorrow. Our team is here to help you choose and receive the right unit.

Call 1-888-792-9315 or email cool@mymortuarycooler.com

American Mortuary Coolers • 140 Kwickway Lane, Bldg 7, Johnson City, TN 37615 • Document TC-1.7 • As of January 1, 2026. All terms subject to change without prior written notice.

Panel material — Class 1 polyurethane foam

Walk-in cooler panels and upright cooler cabinet skins are constructed of Class 1 polyurethane foam insulation, injected under pressure into formed molds during manufacturing. Residual foam flash, minor surface variation, or trace foam residue on panel edges and surfaces is a normal characteristic of this manufacturing process — not a defect. Foam residue does not merit discounting, return, refund, or credit of any kind.

Inspect before you sign — 30-minute inspection window

You have up to 30 minutes from carrier arrival to thoroughly inspect every panel, crate, unit, and box before signing any delivery receipt or Bill of Lading. Check all surfaces, edges, corners, and refrigeration components while the driver is present. This is your only opportunity to document concerns with the carrier present. Acceptance at delivery is the single most critical step in the delivery process.

By signing the delivery receipt or Bill of Lading — or by accepting delivery in any form — you: (1) accept the shipment in the condition noted on the signed paperwork; (2) release the carrier and American Mortuary Coolers from all liability for any condition, damage, or deficiency that could have been identified during your inspection window; and (3) enter into a binding agreement that goods were received as stated on the signed documentation. Your signature on any shipping paperwork constitutes acceptance of these terms. There are no exceptions once paperwork is signed.