LEGAL • BINDING UPON PURCHASE
Export & International Sales Policy
DOCUMENT XP-1.0 • EFFECTIVE OCTOBER 20, 2026 • APPLIES TO ALL ORDERS SHIPPED OUTSIDE THE 50 U.S. STATES
Document XP-1.0 • also in the Forms & Documents Library
§1 — SCOPE
This policy governs all sales by American Mortuary Coolers, American Mortuary Equipment, U.S. Pathology Equipment and Funeral Source One Supply Company, Inc. shipped to, or intended for use in, any destination outside the 50 United States, including U.S. territories in the Caribbean and Pacific. It supplements the Terms of Purchase, Return & Chargeback Policy (TC-1.7). If they conflict, the written quote controls, then this policy, then TC-1.7.
§2 — INCOTERMS AND FREIGHT
Unless the written quote states otherwise, international orders are sold EXW (Ex Works) Johnson City, Tennessee, or FOB a named U.S. port, under Incoterms 2020. Risk of loss passes to the buyer at that point. The buyer pays international freight, marine or cargo insurance, export packing beyond standard crating, and all destination charges.
§3 — DUTIES, TAXES AND IMPORT COMPLIANCE
The buyer is the importer of record and is solely responsible for import duties, VAT/GST, brokerage fees, port charges, permits, and compliance with the electrical, refrigerant and import rules of the destination country. Equipment built for the U.S. market is not represented to meet any other country’s requirements unless the written quote says so.
§4 — EXPORT CONTROL
All exports comply with U.S. law, including the Export Administration Regulations (EAR) and U.S. sanctions programs. Goods may not be sold, diverted or re-exported to embargoed or sanctioned countries or to restricted parties. By ordering, the buyer certifies it is not a restricted party and will not divert the goods contrary to U.S. law. We may cancel any order that would violate these rules.
§5 — VOLTAGE AND CONFIGURATION
Units requiring 50 Hz power, non-U.S. plugs, or destination-specific refrigerants must be specified at the time of quoting. Changes after production starts may carry re-engineering charges and new lead times.
§6 — PAYMENT AND CANCELLATION
International orders require payment in full in U.S. dollars by wire transfer before production or release, unless net terms are approved in writing under our Net Terms program. Bank and wire fees are paid by the buyer. Built-to-order export equipment is non-cancellable once production begins under the Custom & Built-to-Order Equipment Policy (CO-1.0).
§7 — WARRANTY OUTSIDE THE U.S.
Warranty coverage is limited to the terms of the Warranty Policy (WR-1.0) and, for self-contained uprights, roll-ins and vaults, the Upright Refrigeration Warranty Claim Procedure (RW-1.0). Reimbursement is paid in U.S. dollars at wholesale part cost. International freight, duties and local labor for warranty parts are the buyer’s responsibility.
§8 — DISPUTES AND GOVERNING LAW
Payment disputes and chargebacks are handled under the Terms of Purchase, Return & Chargeback Policy (TC-1.7) and the Dispute Resolution & Formal Review Policy (RR-1.0). A written formal review request to resolutions@mymortuarycooler.com is required before any chargeback, claim or legal action. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
Questions: 1-888-792-9315 · cool@mymortuarycooler.com · Formal review: resolutions@mymortuarycooler.com. XP-1.0 effective October 20, 2026. All policies, pricing, and terms on this website are subject to change without prior written notice.
Applicable law, order channels, venue and enforcement costs
Purchases through any ordering channel
These purchasing provisions apply to orders submitted through this website or another Seller-operated ordering channel, including telephone, email, mail, written quotation, invoice and purchase-order transactions, when these terms are furnished before acceptance and validly incorporated into the accepted purchase agreement. “Seller” means the selling entity identified in the accepted order; its product brands do not create a separate contracting party. An inquiry, RFQ or unaccepted purchase order is not, by itself, an accepted sale.
Tennessee law
The accepted purchase agreement and disputes arising out of or relating to it shall be governed by and construed under the laws of the State of Tennessee, without regard to conflict-of-laws rules that would require another state's law, except where controlling federal law or another non-waivable law requires otherwise. For choice-of-law purposes, the parties intend the accepted agreement to be a Tennessee-governed contract. Nothing in this provision represents that every physical act, delivery or installation occurs in Tennessee.
Washington County venue and competent courts
To the fullest extent permitted by applicable law, actions arising out of or relating to the accepted purchase agreement shall be brought exclusively in the state courts of competent jurisdiction in Washington County, Tennessee, including the General Sessions Court when it has jurisdiction. Where federal subject-matter jurisdiction exists, the agreed federal forum is the United States District Court for the Eastern District of Tennessee, Northeastern Division at Greeneville, subject to applicable federal venue rules and the court's authority. The parties consent to personal jurisdiction in the applicable selected forum and waive venue or inconvenient-forum objections to the extent legally permitted.
Reasonable collection and legal-enforcement costs
If Buyer defaults on a payment or another material obligation and Seller prevails in an action to collect or enforce the accepted purchase agreement, Buyer shall reimburse Seller for all reasonable attorneys' fees, taxable court costs and reasonable collection and enforcement expenses actually incurred and legally recoverable, including recoverable appellate and judgment-enforcement costs. Recovery is subject to applicable law and any required court determination; it is not an unlimited fee, a penalty or an automatic charge for raising a good-faith dispute or exercising a non-waivable right. Any controlling fee entitlement under applicable law remains unaffected.
Mandatory rights and accepted-order terms
Nothing in these provisions waives mandatory consumer, privacy, warranty, payment-dispute, government-procurement or other statutory rights that cannot lawfully be waived. An applicable signed agreement controls where it expressly modifies these provisions; a conflicting term in a buyer's PO does not amend the agreement unless Seller expressly accepts it in writing. These provisions do not retroactively change an already accepted order or expand any court's subject-matter jurisdiction.
For purchasing disputes, this section supersedes inconsistent governing-law, forum and first-party enforcement-cost wording in this policy, subject to the accepted agreement and mandatory law. Read the Terms and Conditions, Terms of Purchase and Legal & Compliance Contact before ordering.
