1. What Counts as Custom

“Custom” or “built-to-order” equipment includes any unit manufactured to non-catalog dimensions, capacities, or configurations; custom walk-in cooler and freezer systems; special panel layouts, door placements, or finishes; modified racking, rail, or shelving arrangements; and any product built or altered to buyer-supplied specifications. AMC manufactures custom-dimension systems for facilities with non-standard floor plans — this policy governs every such build.

2. Specification Approval — The Buyer's Signature Controls

Every custom order requires the buyer's written approval of the final specification (drawings, dimensions, capacities, electrical, door swing, and configuration) before production begins. The signed specification is the controlling document. The buyer is solely responsible for verifying that approved dimensions fit the facility — doorways, placement path, ceiling height, floor conditions, power, and drainage — per the Facility Readiness Checklist. Errors in buyer-approved specifications are the buyer's responsibility.

3. Deposits, Cancellation & Changes

Custom orders require the deposit stated on the quote or invoice and enter production only after deposit and signed specification are received. Once production begins, custom and built-to-order equipment is non-cancelable and non-refundable, and — like all refrigeration products — is 100% non-returnable per our Returns & Cancellations Policy and TP-1.0. Change orders after specification approval are accepted solely at AMC's discretion, may adjust price and lead time, and require a new signed specification. Deposits on canceled pre-production custom orders may be applied against engineering, drawing, and material commitments already incurred.

4. Lead Times, Delivery & Warranty

Custom lead times are estimates — see Lead Times and Force Majeure (FM-1.0). Freight, inspection-before-signing, and delivery terms follow Shipping & Freight Disclosures and Freight Damage & Refusal. Storage of completed units the buyer cannot receive is governed by ST-1.0. Warranty coverage follows WR-1.0 — all warranties are parts only, no labor, unless otherwise specified in writing; any labor services are provided exclusively at AMC's discretion — with quarterly maintenance and dated, signed logs as claim conditions per the Maintenance Center. Colors, materials, and continuous-improvement variances follow our Product Colors & Materials Policy.