Price promise
Buy from us safe in the knowledge you've paid a great price.
If you find the same item online at a cheaper price, we'll match it. Just get in touch with a link to the item you've found.
AMERICAN MORTUARY COOLERS
AMC • USPE • AME • TITAN • MOBI • FS1
1-888-792-9315 | cool@mymortuarycooler.com
Refusing Delivery Does Not Cancel Your Order
Freight-class mortuary equipment cannot be turned around at no cost once it is tendered to the carrier. Refusing a delivery does not void the sale, reverse the charge, or release you from this policy. A refused shipment is treated as a Discretionary Return under our Terms of Purchase.
A Refused or Undeliverable Shipment Automatically Incurs:
- A restocking fee of 25% of the purchase price;
- ALL original outbound freight, crating, handling, and liftgate/accessorial fees — including any freight cost absorbed by AMC on “free shipping” orders (actual outbound freight is deducted from any refund);
- ALL return freight, crating, insurance, and handling back to our facility;
- Any storage, demurrage, or redelivery charges assessed by the carrier while the unit is in transit or held.
Any refund equals purchase price minus the above, issued within 30 days of the returned unit being received and inspected.
What Counts as a Refusal
- Declining or turning away the shipment at the dock or curb.
- Being unreachable or unavailable for a scheduled freight delivery or liftgate appointment.
- Providing an incorrect, inaccessible, or unattended delivery address.
- Failing to accept delivery within the carrier’s hold window, resulting in return-to-sender.
Before You Refuse — Do This Instead
If something looks wrong at delivery, do not refuse the shipment. Accept it, note the damage on the Bill of Lading, photograph it, and call us within your inspection window at 1-888-792-9315. Noting damage on the BOL protects your claim; refusing the shipment forfeits it and triggers the fees above.
Download the Refused Delivery Policy
Print for your receiving dock or share with staff who accept freight.
Download DocumentBy placing an order you agree to this policy and to the full Terms of Purchase, Return & Chargeback Policy at mymortuarycooler.com. Governed by the laws of Tennessee; venue Washington County, TN.
American Mortuary Coolers | 1-888-792-9315 | cool@mymortuarycooler.com | 140 Kwickway Lane, Bldg 7, Johnson City, TN 37615
