Freight Damage, Inspection & Refusal Policy | AMC

Last Updated: June 11, 2026

We are not the carrier

Equipment ships via independent third-party freight carriers. Once a shipment leaves our facility in good condition, the carrier bears responsibility for it in transit. Your actions at the moment of delivery determine whether a damage claim can succeed.

At delivery: inspect everything before signing

Open-inspect the crate and unit before signing the delivery receipt. Look for crushed corners, punctures, forklift damage, racked panels, bent frames, and refrigeration line damage.

If freight arrives damaged: refuse it and photograph it

If the shipment is damaged, you must refuse the delivery and take photographs of the damage, the packaging, and the trailer before the driver leaves. Write "REFUSED — DAMAGED" on the delivery receipt. Then call us immediately at 1-888-792-9315 and we will pursue the carrier claim and arrange resolution.

If you sign clear and accept damaged freight

If you accept visibly damaged freight and sign the delivery receipt free and clear without documenting the damage, no legal grounds for a claim remain against the carrier, and no returns, exchanges, or refunds are available on products delivered damaged and not properly documented. A clear signature is your legal certification that the goods arrived in good condition.

Concealed damage

Damage discovered after delivery must be reported within 48 hours with photographs of the packaging and the damage, per our Shipping and Freight Damage Policy. Concealed-damage claims are harder to win; keep all packaging until resolution.

Protective shipping film on cooler panels — customer responsibility

All walk-in cooler panels and metal skins ship with a protective barrier film applied to finished surfaces during manufacturing. Removal of this film is the customer's responsibility and must be completed promptly after delivery. Prolonged exposure to sunlight or heat can allow the film adhesive to bond permanently to the panel surface, causing staining or damage. Film adhesion damage is not covered under warranty and is not eligible for return or exchange — it is not a freight or shipping claim.

AMC complete policy library

By accessing mymortuarycooler.com directly or indirectly, or by placing an order, you confirm you have read and agree to all posted policies. Applies to all AMC brands, all products, and all orders.

Core: Terms of Purchase (TC-1.7) · Terms & Conditions · Returns & Cancellations · Warranty · Warranty Disclaimer

Shipping: Shipping & Freight Disclosures · Freight Carriers & Delivery · Domestic Shipping Terms · Freight Damage & Refusal · Refused Delivery · Commercial Delivery Only · Estimated Shipping · Storage & Delayed Delivery

Additional: Lead Times · Force Majeure · Custom & Built-to-Order · Legal Contact

Panel material — Class 1 polyurethane foam

Walk-in cooler panels and upright cooler cabinet skins are constructed of Class 1 polyurethane foam insulation, injected under pressure into formed molds during manufacturing. Residual foam flash, minor surface variation, or trace foam residue on panel edges and surfaces is a normal characteristic of this manufacturing process — not a defect. Foam residue does not merit discounting, return, refund, or credit of any kind.

Inspect before you sign — 30-minute inspection window

You have up to 30 minutes from carrier arrival to thoroughly inspect every panel, crate, unit, and box before signing any delivery receipt or Bill of Lading. Check all surfaces, edges, corners, and refrigeration components while the driver is present. This is your only opportunity to document concerns with the carrier present. Acceptance at delivery is the single most critical step in the delivery process.

By signing the delivery receipt or Bill of Lading — or by accepting delivery in any form — you: (1) accept the shipment in the condition noted on the signed paperwork; (2) release the carrier and American Mortuary Coolers from all liability for any condition, damage, or deficiency that could have been identified during your inspection window; and (3) enter into a binding agreement that goods were received as stated on the signed documentation. Your signature on any shipping paperwork constitutes acceptance of these terms. There are no exceptions once paperwork is signed.

Related policies

Shipping & Freight Disclosures · Domestic Shipping & Delivery Terms · Returns and Cancellations Policy

Contact

1-888-792-9315, Mon–Fri, 8:00 AM–6:00 PM ET · 140 Kwick Way Lane, Unit 7, Johnson City, TN 37615