LEGAL • BINDING UPON PURCHASE

Freight Carriers & Delivery Terms

DOCUMENT FC-1.0 • EFFECTIVE JULY 4, 2026 • American Mortuary Coolers, a Tennessee S-Corporation

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Document FC-1.0 • also in the Forms & Documents Library

ACCEPTANCE

This policy is part of and incorporated into the Terms of Purchase (TC-1.5) and works together with the Freight Damage, Inspection & Refusal Policy and the Refused Delivery Policy. By placing an order, you (“Customer”) agree to these delivery terms.

§1 Independent Carriers

Equipment ships by independent third-party freight and parcel carriers. Depending on the product, destination, and service level, your order may move with carriers including R+L Carriers, TForce Freight, Southeastern Freight Lines, and other LTL, flatbed, or specialized trucking companies for freight-class equipment, and UPS or USPS for small-package items. Carriers are not agents, employees, or partners of AMC; they are independent contractors selected for the shipment.

§2 — CARRIER HOLD-HARMLESS; RISK OF LOSS & DAMAGE IN TRANSIT

Once tendered to the carrier, the shipment is in the care, custody, and control of the independent carrier. AMC is not liable for loss, damage, delay, or injury caused by or occurring during carrier transport, loading, unloading, or delivery, and Customer holds AMC harmless for any such carrier-caused loss. Damage or loss in transit is handled as a carrier claim under the carrier’s tariff and the receiving procedure below — not as a return or a claim against AMC. AMC will reasonably assist with a carrier claim when the receiving procedure was followed.

§3 Inspection & Signing — Protect Your Claim

Customer or its authorized agent must inspect every shipment at delivery, including inside the packaging, before signing. A delivery receipt or Bill of Lading signed without notation constitutes acceptance of the goods in good condition and releases the carrier and AMC from claims. Note any visible damage or shortage on the delivery receipt, photograph everything, and refuse severely damaged freight per the Freight Damage, Inspection & Refusal Policy. Concealed damage must be reported within 5 business days. Undocumented damage has no claim.

§4 Accessorials, Refusal & Redelivery

Accessorial services (liftgate, residential, limited-access, inside delivery, redelivery) are the Customer’s responsibility if not in the original estimate — see the Estimated Shipping Charges Policy (SC-1.0). A refused or undeliverable shipment is treated as a discretionary return and incurs storage, demurrage, and redelivery charges — see the Refused Delivery Policy and Terms §17.

§5 Not a Basis for Chargeback

Carrier delay, transit damage, or accessorial charges are resolved as carrier claims or under the shipping policies and are not a valid basis for a chargeback against AMC (Terms §5). Contact AMC at 1-888-792-9315 first.

§6 Governing Law & Venue

Governed by the laws of Tennessee; venue Washington County, Tennessee — including its General Sessions Court — regardless of Customer’s location (Terms §6). Carrier trade names are the property of their respective owners; reference here identifies the carriers used and does not imply partnership or endorsement.

Questions about freight or delivery?

We can plan liftgate, inside delivery, and receiving access before your equipment ships.

Call 1-888-792-9315 or email cool@mymortuarycooler.com

American Mortuary Coolers, a Tennessee S-Corporation • 140 Kwickway Lane, Bldg 7, Johnson City, TN 37615 • Document FC-1.0